Resetting your AD Password FAQs


Overview


From August through September 2021, campus and UC San Diego Health academics and staff will be required to update AD passwords to a minimum of 12 characters. This change is required for all users to increase account security. For more information on this mandated change, please visit How to Reset your AD Password page on Blink.

Students: Find instructions on how to change your password on Reset your Student Account Password.

Depending on your current work location as well as the type of device you’ve been given for work, you may need to change your password in different ways to ensure all your applications and device have been properly synced.

General


What does AD Bound Machine mean? 

Many university issued computers are linked to your Active Directory account, the work account that you use to log into your email, work tools/applications, Teams, and even the UCSD network. If you own a university issued device that is AD Bound (which is not always the case), then you have few special steps to make sure it stay synced to your new password, even if you are working from home. For more directions on how to do this, please check out How to Reset your AD Password on Blink.

UCSD Health Users 

UCSD Health Information Services has instructions for all users affiliated with UCSD Health. Please refer to their instructions and documentation on the article: Changing Your AD Password

Known Errors & Solutions


I am trying to reset my password on password.ucsd.edu but it keeps looping to sign in via SSO

Solution: The password tool is set to time out after 15 minutes. Make sure you are not taking more than 15 minutes to set and input your new password. If you are still having trouble, contact the ITS Service Desk at servicedesk@ucsd.edu or at 858-246-4357.

I accidentally changed my password via password.ucsd.edu even though I have an AD Bound Device. Now my work computer only takes my old password 

Solution: Try re-syncing your device by following the steps provided in: How to Reset your AD Password

When I try to reset my password via my work Mac, I get an error message that says: “The server is not available. Change your password when the server becomes available.”

Screenshot: Server not available error message

Solution: Your machine will need to be re-bound to AD. Please contact your department IT to help with your issue. If you do not know your department IT, contact the ITS Service Desk and provide a screenshot of your error if possible. 

I tried to re-sync my password using the steps in Blink, but I got an error that said “The security database on the server does not have a computer account for this workstation trust relationship.” 

Solution: You will need to contact your department IT to have your machine re-bound to AD. If you do not know your department IT, contact the ITS Service Desk and provide a screenshot of your error if possible.

If you still have questions or need additional assistance, please submit a ticket or contact the ITS Service Desk at (858) 246-4357 or email us at servicedesk@ucsd.edu