Release 13.27.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on June 5, 2024.

Platform

• Fixed a bug with our case autoclose flow causing some cases to close one day sooner than the expected three business days.
• To prevent orphaned tickets from coming into the ITS Service Desk, disabled a chat queue based on the older, deprecated chat system.
• Fixed a bug where users that still had an active account with the university, but were no longer employees, were displayed as "coworkers" in a User's Profile in the Employee Center.
• Allowed users with pw_reset_admin role to reset people's passwords.

Request Catalog

• Added new OnBase Groups to the OnBase Access Request Form.
• Updated UC Learning Course code on the Procurement Card form from 06SED-CONCUR-1002 to SD-CONCUR-1002.
• Updated items on the form to reflect changes to Apple's iPad Pro and Air lines
  • Renamed "iPad Air" to "iPad Air 11"
  • Created "iPad Air 13" category
  • Renamed "iPad Pro 12.9" to "iPad Pro 13"
  • Updated iPad Air 11", 13", and iPad Pro 11" and 13" product lines with new models from Apple
• Updated models for Dell Precision laptop and Dell Ultrasharp 34" monitor product lines
• Fixed an issue where some Order Computer Request Deployment tasks were not auto-routing to the correct Field Support team based on customer attributes.
• Hid a field from the Sourcing task that was not necessary.
• Updates to the Oracle Elevated Roles workflow.
• Fixed an issue where iPad Folio covers and Apple Pencil variables would clear themselves upon form submission.
• Fix a cross scope issue when creating Strategy and Policy cases via the HR General Inquiry Form.

Service Portal

• Updated the Org Chart page to include help text above the employee search field, allow for email search, and changes to search behavior so that it searches by a CONTAINS query instead of STARTSWITH.