Release 10.1.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on September 1, 2021.

Request Catalog

• We recently received a bug report on the Payment Request form which prevented users from submitting the form in certain situations. This was due to a scripting bug which inaccurately added totals.
• We added some additional instructional clarifications to the Oracle Financial Unit Lookup Tool.
• We updated the routing for the Oracle and Concur Role Removal Request form.

API

• We added FERPA training data for agents from the LMS in order to identify agents' FERPA certification status and expiration date.

Notifications

• We slightly modified the verbiage on the Solution Proposed notification to make it clearer to the user that the case will automatically close in 3 days if no action is taken.