Release 14.50.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on July 23, 2025.

Case Management

• Library Business Office has been onboarded into Case Management.

Data

•  Adjusted the table structure of the Chart of Accounts data to reduce custom table count

Email

• Consolidated Kuali Build form submission parsers into a single script include.
• Added the ability to parse AD usernames from International Students Program Office (ISPO) and Business Office (BOTS) Kuali Build form submissions.
• Added the ability to parse Assignment Groups from BOTS Kuali Build form submissions.

Human Resources

• Fixed a bug where certain work notes and updates on HR Cases were not being made by "System User".

Platform

• Adjusted flow for notifying SNOW team when no emails are received by the system. 

Request Catalog

• ITS Student Onboarding Form - Adjusted the display of variables on the task assigned to Workstation Lifecycle.
• Multiple forms - All forms that check for Privacy Training are now checking the correct course codes.
• Library Business office has been added as an option.
• Removed quotes from CSVs created by the Timekeeper Access Form.
• Verbiage changes to Purchase Goods form and Submit a Business Office request form to support the onboarding of the Library Business Office.
• Updated the backend routing of the FSPT Form.
• Replaced the Surface Pro Dock with a newer model as an offering on the order form.

SecureConnect

• The Principal Investigator form is now live. PIs will receive a link to complete the form and will be able to ask for assistance in getting their lab devices up to UCSD security standards or request exceptions.

Service Portfolio

• Adjusted the layout of the Service Offering form in the platform.