Overview

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The following article describes different things you can do on the Duo Device Management Portal. You can log into the portal by going to duo.ucsd.edu and authenticating with an existing Duo authentication method. If you do not have access to your duo authentication method, contact the ITS Service Desk. 

Critical Concepts

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• The university recommends you set up Duo PUSH via the Mobile app for your primary method of authentication.
• Callback option has been removed. Avoid being locked out by making sure that you are able to use Duo Push with your default device. For more information on the callback removal, refer to Removal of the Callback Option page on Blink.
• The Duo Mobile App can be used even when you don’t have cell or wifi service. Refer to Duo Two-Step with No Wireless or Cell Service for information on how to use the mobile app when there is no wireless or cell service.
• On this page: 
  
  • Setting Default Device
  • Picking Your Default Authentication Method
  • Deleting a Device
  • Changing Your Device Name
  • Adding a New Device
  • Reactivate an Existing Device

Steps to Take

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Setting Default Device

1. Log into duo.ucsd.edu to access your device management portal.
2. You will be able to see a list of all devices registered to your Duo Account. Make sure that all devices are as expected.
   
   • If you see a device you do not recognize, delete the device by pressing “Device Options” then the red trash can button. 
3. Under “Default Device” go to the drop down menu and select the device you’d like to set as your primary authentication device. 
   
   
   
   

Picking Your Default Authentication Method

You can set Duo to have you send you a push automatically every time you need to authenticate. Initially, the system will default to sending you a Duo Push at log in. 

1. Log into the Duo device management portal by going to duo.ucsd.edu.
2. Next to the “When I log in” option, press the drop down menu to pick your desired option. You can opt to receive automatic pushes or to be able to pick which option to use every time you log in. 

Deleting a Device

If you have a device registered that you can no longer use, such as the landline in your office or an old phone number, you can delete the device from your Duo account. 

1. Log into the Duo device management portal by going to duo.ucsd.edu.
2. Press “Device Options” next to the device you want to delete. 
3. Press the red trash can button to delete the device. 
4. When prompted, press “Remove” to confirm.

Changing Your Device Name

1. Log into the Duo device management portal by going to duo.ucsd.edu.
2. Once logged in, click the blue Device Options button next to the device you would like to rename.
3. Select the Change Device Name button and type a new name in the text field.  Click Save when done.
   
   

Adding a New Device 

You can add a new device following the instructions on Add Another Device for Two-Step Login. It is highly recommended you add a backup method of authentication in the event that your primary device is lost or stolen. 

Reactivate an Existing Device

• If you got a new device but with the same phone number, you can follow the instructions on Reactivate Duo Push to reactivate your Duo Push.
• If you received a new phone number and do not have a way to log into the Duo device management portal, contact the ITS Service Desk for assistance.
  
  • Otherwise, use your backup device to log into duo.ucsd.edu and follow the instructions to Add Another Device for Two-Step Login.