Release 12.30.1 introduced the following fixes to the campus instance of ServiceNow at UC San Diego and was implemented on July 20, 2023.

• Fixed a bug on the Field Support Intake form that was showing a hidden field. 
• Fixed a bug on the variables tab of the agent view for Order Computer Equipment request items

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Release 12.30.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on July 19, 2023.

Parent Cases

• Enabled parent cases.
  • Parent cases synchronize the following fields to their children: priority, state, comments, work_notes.
  • Child cases can be found in the Related Lists of the Parent Case.
  • Child cases with status Solution Proposed and Closed do not receive changes from parent, other than the comments.
• Please see the following KB article for more information on Parent Cases.

Request Item Forms

• Added new form: The Field Support Intake form is a brand new form for requesting hardware or software support from ITS Field Support.
• Made enhancements to Payment Request form to automatically enter invoices in OFC via API Call.
• Made minor changes for the Cash Deposits form to update wording and remove the currency section.
• Removed "Shipping" option for the E-Market Request form. 

Order Computer Equipment Form

• Replaced HP MFP479fdn with the HP MFP 4301fdn under Printers.
• Software list updates
  • Windows and MacOS 
    • Changed "FireEye Antivirus" to "Trellix".
  • Windows only
    • Removed "Dell Support Assist".
• UI changes per Jeremy
  • Moved "Add Watchers" field to the end of the form, after the comment box.
  • Converted variables/line breaks for the sections into real headers.
  • Updated CSS to the software table.

User Records

• Added International Student Flag field under User Information. This data will not be populated until next release. 

List Views

• Updated list views for the Request Item [sc_req_item] and Task [task] tables where the Task Customer.Department field is now a default column.

Agent Case View

• Added variables tab on the Submit a Ticket Advancement form.
• Updated Short Description for Authorized Payers and Non-Current Student cases.

Asset Management

• Added the Out-of-Box field called "asset function" back to the default form view for the Hardware table.
• Added a new "Loaner" function, for a total of four labels:
  • Primary
  • Secondary
  • Shared
  • Loaner

COVID-19 Related Tasks

• Set Work Location Status items to Active = False. 
• Set Covid-19 Labor Expense Tracking Items Active = False. 

Administrative Changes

• Added text to the 'Preview Script Usage' UI Action on REST Message Methods table.