Overview

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List filters are useful when you want to create report conditions but not use the report builder or when you have a list view you want to view as part of your day to day operations within ServiceNow.

Steps to Take 

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1. As an agent, if you'd like to save a list filter go to the list you'd like to view. For example, if you'd like to create a filter on the incident table, go to one of the incident lists, such as Incident > All Active. For a request, go to General Request > General Request > All Active.
   
   
   
   
2. Click the filter button to open the filter builder:
3. Add your conditions:
   
   
   
   
4. Click Save above the filter conditions and enter a name:
   
   
   
   
5. To view the filter in the future, click the additional opens menu (hamburger menu) or right click on the grey header to the right of search box. Select Filters > Choose your filter
   
   
   
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6. The list will now refresh and will apply the filter.

Loading List Filters

If you'd like to use a filter that has been created and shared by someone in your group, follow these instructions:

1. Go to the list you'd like to view. For example, if you'd like to run a filter on the incident table, go to one of the incident lists, such as Incident > Open. For a request, go to Service Catalog & Request > Open Records > Requests.
   
   
   
   
2. Click the additional opens menu (hamburger menu) or right click on the grey header to the right of search box. Select Filters > Choose your filter
   
   
   
   OR
   
   
   
   
3. The list will now refresh and will apply the filter.