Setting up Outlook on Mac for Shared Email


Faculty and Staff members can use shared mailboxes to allow multiple users to view and send email from a common account.  Shared email accounts are often used for campus business groups, research labs, or project teams.  Follow these instructions to setup a shared mailbox on Outlook for Mac.


Critical Concepts


Steps to Take

  1. Open Outlook client and go to File --> Open --> Open Other User's Folder on top Mac Menu bar
    • Screenshot:  File --> Open located on top Mac Application Menu Bar
  2. Search shared mailbox username, select your shared mailbox address in related results, then select Open 
    • Screenshot:  Enter shared mailbox username and select your group's mailbox from related results.  Select open button in the bottom right corner.
  3. System will now check for permissions to access the shared mailbox - if confirmed, shared mailbox should display in your Folder pane 
  4. If you would like to send messages from this mailbox, when you are sending a message click From and select address from the dropdown list
    • Screenshot:  Select shared mailbox on From dropdown list when sending a message

If you still have questions or need additional assistance, please submit a ticket or call the ITS Services Desk at (858) 246-4357