Forward Calls to Another On-Campus Phone Number


Overview


Follow these steps to use the call-forward / follow-me feature to send incoming calls from your desk phone to an alternate phone number on campus.  Steps for changing or cancelling call-forwarding are also available below.

 

Critical Concepts


 

Steps to Take


Activate Call Forward

Forward calls to another extension

  1. Lift the handset
  2. Press * 2 *
  3. Enter the 5-digit extension for the phone number to which you want to direct cals
  4. Press #
  5. Listen for the pulsating dial tone
  6. Replace handset 

Forward calls again from the new extension to a different extension

  1. At the new extension, lift the handset
  2. Press * 2 *
  3. Enter the original extension number plus *
  4. Enter the new five-digit extension to which you want to direct calls
  5. Press #
  6. Listen for the pulsating dial tone
  7. Replace the handset 

Cancel Call Forward

  1. Lift the handset
  2. Press # 2 #
  3. Listen for a normal dial tone
  4. Replace the handset

If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at support@ucsd.edu, or submit a ticket at support.ucsd.edu.