Overview

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Follow these steps to forward incoming calls to your desk phone to an off-campus number. 

 

Critical Concepts

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• Feature Package #3 needs to be purchased for this service to work.  If you would like to add this feature package to your phone services, please submit a request through the Customer Services Request (CSR) form.

 

Steps to Take

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Fill out a Customer Service Request (CSR)

1. Use index number ITSCIOP for all Feature Pack 3 addons and Call List (external call forwarding) services related to COVID-19. Charges will only be waived for these two services, other services will still require a departmental index.
2. Enter yourself for "Name of service contact."
3. Enter your local fiscal administrator for "Name of fiscal contact."
4. Select Telephone Software Programming Changes from the "Select a service" drop-down menu.
5. In the "Detailed description of work requested field," enter add Feature Package 3 for phone forwarding along with your work phone number, and the phone number you’d like your number forwarded to. Indicate one of these 2 options:
   1. Option 1: Bypass all campus phone systems and forward directly to another number. Any voicemail will be captured by your own personal voicemail system, if set up.
      • Ex: “Please set up a bypass for all calls from x4XXXX to (888) 888-8888" 
   2. Option 2: Forward the call (3 rings) to another number, then redirect to campus voicemail.
      • Ex: “Please forward x4XXXX to (888) 888-8888 for 3 rings, then send to campus voicemail”.

Note: You do not need to come onto campus to do this and you will not be charged for this change.

Activate the external call-forward feature

1. Lift the handset.
2. Press * 2 3 # 8
3. Enter the local destination number.
4. Press #
5. Replace the handset.

Cancel call forwarding

1. Lift the handset.
2. Press # 2 3 #
3. Listen for a normal dial tone.
4. Replace the handset.