Forward Calls to an Off-Campus Number (External Call Forwarding)


Follow these steps to forward incoming calls to your desk phone to an off-campus number. 


Critical Concepts


Steps to Take

Fill out a Customer Service Request (CSR)

  1. Use index number ITSCIOP for all Feature Pack 3 addons and Call List (external call forwarding) services related to COVID-19. Charges will only be waived for these two services, other services will still require a departmental index.
  2. Enter yourself for "Name of service contact."
  3. Enter your local fiscal administrator for "Name of fiscal contact."
  4. Select Telephone Software Programming Changes from the "Select a service" drop-down menu.
  5. In the "Detailed description of work requested field," enter add Feature Package 3 for phone forwarding along with your work phone number, and the phone number you’d like your number forwarded to. Indicate one of these 2 options:
    1. Option 1: Bypass all campus phone systems and forward directly to another number. Any voicemail will be captured by your own personal voicemail system, if set up.
      • Ex: “Please set up a bypass for all calls from x4XXXX to (888) 888-8888" 
    2. Option 2: Forward the call (3 rings) to another number, then redirect to campus voicemail.
      • Ex: “Please forward x4XXXX to (888) 888-8888 for 3 rings, then send to campus voicemail”.

Note: You do not need to come onto campus to do this and you will not be charged for this change.

Activate the external call-forward feature

  1. Lift the handset.
  2. Press * 2 3 # 8
  3. Enter the local destination number.
  4. Press #
  5. Replace the handset.

Cancel call forwarding

  1. Lift the handset.
  2. Press # 2 3 #
  3. Listen for a normal dial tone.
  4. Replace the handset.

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357