IT Services - Directed Call Pickup on Your Desktop Phone

Overview

Directed call pickup, is a feature that lets you answer another person's telephone without leaving your desk.

Critical Concepts

The information on this page is generally applicable to most phone models at UCSD. You may need to check specific information about your phone and the features available to you.
A user must be part of a call pickup group in order to use this feature. You can be added to a call group by submitting a CSR.

Steps to Take

Dial the number of the ringing phone.
Wait for the busy signal.
Press 8.

Note: Directed call pickup will not work if the ringing phone has a busy diversion. (You must hear a busy signal to retrieve the call).

If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at support@ucsd.edu, or submit a ticket at support.ucsd.edu.