Place a Call on Hold on Your Desktop Phone


Place a call on hold, then retrieve it from another phone.

Or use the exclusive hold feature allows you to temporarily hang up the phone and then retrieve the call from the same phone. Nobody else can access this call while you have it on exclusive hold.


Critical Concepts

The information on this page is generally applicable to most phone models at UCSD. You may need to check specific information about your phone and the features available to you.


Steps to Take

Place a call on hold

  1. Activate the hold feature.
    1. While you are on the call, press 8.
  2. Retrieve the call you have placed on hold.
    1. Lift the handset.
    2. Press the access button (1 or 2) that corresponds with the call.

Place a call on exclusive hold

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357