Overview

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Place a call on hold, then retrieve it from another phone.

Or use the exclusive hold feature allows you to temporarily hang up the phone and then retrieve the call from the same phone. Nobody else can access this call while you have it on exclusive hold.

 

Critical Concepts

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The information on this page is generally applicable to most phone models at UCSD. You may need to check specific information about your phone and the features available to you.

 

Steps to Take

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Place a call on hold

1. Activate the hold feature.
   1. While you are on the call, press 8.
2. Retrieve the call you have placed on hold.
   1. Lift the handset.
   2. Press the access button (1 or 2) that corresponds with the call.

Place a call on exclusive hold

• Activate the exclusive hold feature.
  1. Press the access button (1 or 2) that corresponds to the call.
     or
     Press the unused access button, which will automatically place the first call on exclusive hold.
• Retrieve the call from exclusive hold.
  1. Lift the handset.
  2. Press the access button (1 or 2) that corresponds with the call.
• Alternate between two calls that are placed on exclusive hold.
  1. Press the access button that corresponds to the other call.
• Hang up one call before switching to another.
  1. Press the Clear, C, or E button, which will return you to the other call.