IT Services - Difficulty With Calls to Computerized Systems on Your Desk Phone

Problem

If you're having trouble placing credit card calls or calls to pagers or other computerized systems, use this checklist to help solve the problem.

Solution

Check the phone number

Ensure that the number you are dialing is correct by comparing it to a reliable source.

Dial the phone as you normally would

If you don't make a connection, proceed to the next step.

Press additional numbers

Press 9 or the Dial Add'l Digits button before you dial additional digits, such as extensions or credit card numbers. This allows the additional digits to be processed.

If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at support@ucsd.edu, or submit a ticket at support.ucsd.edu.