IT Services - Getting Off-Campus Calls Meant For Other Departments

Problem

If you receive a call from an off-campus number that should have gone to another department, follow these procedures.

Solution

1. Make sure that the caller didn't reach you by misdialing

Ask the caller to give you the number dialed. "May I have the number you dialed?"

2. If the caller dialed the correct number but got your phone instead of the intended phone, ask additional questions

Explain that you would like some additional information to help prevent this problem for the future callers. Ask these questions and jot down the answers:
- "Where did you get this number?"
- "Where are you located?"
- "Who is your long distance company?"

3. Help the caller get to the intended destination

Offer to either transfer the caller to the correct location or provide the caller with the correct phone number as it appears in the UCSD directory.

4. Inform ITS of the problem

Contact the ITS Service Desk, (858) 246-4357, and provide the information you collected in step 2.

If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at support@ucsd.edu, or submit a ticket at support.ucsd.edu.