Overview

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Faculty and Staff can use the voicemail tutorial to setup voicemail for their UCSD extensions and record a name and greeting. The new UC San Diego Unified Messaging system also provides an option to enable the Speech-to-Text feature which allows users to receive email transcript of each voicemail.

Critical Concepts

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• Ensure voicemail has already been activated for your extension. If not, please submit a Customer Service Request (CSR) at https://blink.ucsd.edu/go/csr
• To enable the Speech-to-Text feature please submit a CSR with the desired 'Opt In' feature and this request will be done free of charge.
  
  • Opt In 1: No Message Waiting light on phone, but includes 1 email notification with Speech To Text translation, and the WAV file attached to listen to the recorded voicemail message.
  • Opt In 2: Includes the Message Waiting Light on phone, and 2 separate email notifications. The first email provides the Speech To Text Translation. The second email contains the WAV file to listen to the recorded voice message.  Clearing a message from your UCSD email (non-Gmail) will turn off the MEW light.
    
    

Steps to Take

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1. Begin the voicemail tutorial

1. Call UC San Diego Unified Messaging:
   • If you are on campus, call 42000
   • If you are off campus, call (858) 534-2000, and press # to access the system.
2. Enter your 5-digit extension
3. Enter your default Security Code "0000"

Note: Your mailbox ID number is the same as your 5-digit telephone extension number.

2. Setup a new Security Code

1. Press 3.1.4
2. Enter a new Security Code on the keypad.
   • Must contain only numbers and be at least 4 numbers long
   • Cannot be the same as your previous Security Code
   • Cannot contain single repeated numbers (e.g., 1111)
   • Can't contain consecutive numbers (e.g., 1234)
   • Can't be the same as your extension
3. Confirm/ verify your new Security Code to complete the process

Note: For security reasons, you must change your Security Code (from the default 0000).

3. Record your name

1. Press 3.1.5
2. Press 2 to record your name.
3. Press 2 to stop the recording.
4. Press 5 to save
5. Press 6 to review
6. Press 4 to rerecord
7. Press * (star) to cancel
8. Press # (pound) to listen to this menus options
   
   

4. Record your greeting

1. Press 3.1.3
2. Press 2 to record your greeting.
3. Press 2 to when done recording.
4. Press 5 to save
5. Press 6 to review
6. Press 4 to rerecord
7. Press * (star) to cancel
8. Press # (pound) to listen to this menus options

Note: You can change your Security Code or recorded name at any time by selecting Personal Options from the main menu.