Overview

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By default your incoming calls divert to voice mail when you don’t answer them, or when your line is busy. Use the following guide to directly route all calls to voicemail.

Critical Concepts

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• Call diversion re-routes your calls to another specific extension number (voice mail, for example)
• Once call diversion to voicemail is set, your phone will not ring until you cancel this feature.
• Use Call Diversion on Your Desktop Phone to divert calls to numbers besides voicemail
  
  

Steps to Take

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To activate feature

1. Lift the handset
2. Press * 2 # or press your call diversion button (available on some phone models)
3. Listen for an interrupted dial tone
4. Replace the handset

To cancel this feature

1. Lift the handset
2. Press # 2 # or press your call diversion button (available on some phone models)
3. Listen for a normal dial tone
4. Hang up or release the call diversion button