Enable Speech-to-Text for Voicemail


Overview


On the new UC San Diego Unified Messaging, the "Speech To Text" feature of receiving an email transcript of each voice message is no longer included as a standard feature. However, it is available as an "Opt In" request at no charge to users who currently have an email associated to their voicemail accounts.

Speech To Text Options

Opt In Simple: Includes Message Waiting Light on phone, one email notification with Speech To Text translation and the WAV attached to listen to the recorded voicemail message. You can use your name@ucsd.edu email account or an outside email account. You will need to call into the voicemail system to turn the MEW light indicator off of your instrument.

Opt In Full: Includes Message Waiting Light on phone, and two separate email notifications. The first email provides the WAV file to listen to. The second email will contain the WAV file and Speech To Text Translation. Reviewing either email will turn off your message waiting light on your phone.

Steps to Take


Enable Speech To Text Feature

Note: If you currently do not have an email address associated to your voicemail, you will need to Submit a CSR

  1. Please call 2TEXT if on campus or (858)822-8398 if calling from off campus.
  2. Leave your name, extension and email address so that we may add the feature for you.

Alternatively, you may email this information to ITS-CustomerService@UCSD.EDU

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357