Problem
Issue accessing Facilities Information System (FIS) or Facilities Information Management (FIM).
Solution
Cannot update FIS anymore
- FIS (aka Facilities Information System, aka FacilitiesLink) is permanently closed for updates as of May 10th, 2019.
- The new system for space management is FIM (Facilities Information Management), located at https://ucsd.tririga.com.
Cannot log in to FIM
- FIM uses the Active Directory credentials for login (the one with the longer, more complex password)
- FIM does NOT use the custom login/password from FIS.
Can log in, but cannot access the system
- Access to FIM requires filling out a simple FIM Access Request form. You can find the access request form here: https://ucsdservicedesk.service-now.com/its?id=sc_cat_item&sys_id=e3908c91db157f0006037a131f96193d
- If user successfully logs in with their UCSD credentials and then gets this page, that means that they do not currently have an account setup in the system.