COVID-19 Symptom and Exposure Screening Tool FAQs


Symptomatic testing is no longer required, but it is strongly recommended for students or employees who develop COVID symptoms or had close contact with a COVID-19 positive individual or location

Testing, however, is required if you are a UC San Diego employee who was identified as a close contact in a workplace outbreak. The following article outlines commonly asked technical questions when accessing and using the Symptom Screening Tool.

General information for all UCSD affiliates can be found on our Blink page: COVID-19 Symptom and Exposure Screening


Symptom Screening Email Reminders

The daily email reminders to complete the symptom screening form will be discontinued on 12/07/2023. The last email reminder will be sent on 12/06/2023. Please use one of the following solutions if you have been relying on the email reminder for the link to the tool:

Logging into the Screening Registration Tool or the Symptom Screening Tool

Sending Symptom Screening results to multiple addresses

Results can only be sent to one email address. Users who want to notify multiple recipients are encouraged to forward responses to others as needed through the copy received to their email address. 

Common Problems and Solutions

Error Message: "We can't locate your information on the list of enrolled participants. Please Enroll here. Based on your email address, it looks like you haven't enrolled."

The tool requires all users to register before trying to log in for the symptom survey. If you have not already done so, please enroll here: 

When registering, make sure you select "Active Directory" and do not include for the username. For example, if your email is, you would only include "bob" as the username. Once you have registered for the tool, please try accessing the tool again. 

If there are any issues after filling out the registration form, try restarting your computer to clear away any cache. 

I am a student who also is a staff on campus. When I try to register for the Student Symptom Screening Tracker, my student staff email shows up instead of my student email address. 

The Student Symptom Tracker registration process currently defaults to the student staff email address (even when you authenticate using your student username/password). Please rely on your student staff account for symptom screening notifications and reminders. We apologize for any inconvenience this causes and thank you for your patience.

If you have trouble accessing your staff email account, please contact us at (858) 246-4357 or

I am trying to register for the Symptom Screening Tracker, but when I get to the registration form, the email is wrong! 

If you are seeing an email that is much longer than your usual email address, it is most likely reflecting an email address from our system before it was shortened for use. In this case, this will not change how the tool works and everything should be delivered to your email address correctly. One way to check this would be if the email address shows the entirety of your last name when previously it did not. 

If the email is completely unrelated to your email address. please contact us at (858) 246-4357 or 

I am a supervisor, but I am only receiving result emails from some of my direct reports, not all. 

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357