CloudLabs: AppStream


The CloudLabs: AppStream service allows students to access virtual applications through their browser windows. Simply by signing in with SSO on a broadband internet connection, students can use these applications anytime on almost any device.

Getting Started

  1. To get started on CloudLabs - AppStream, log-in to via SSO/Active Directory and DUO.
  2. Select the AppStream <Course> Desktop application for the desired course. Students will only see the Desktops in courses they are enrolled in.
  3. Click on the Desktop icon to load the AppStream session. This may take up to 2 minutes for the Desktop to load.
  4. A prompt will appear asking you to sign in. Enter the Active Directory password for the account to connect to the AppStream desktop.
  5. For first time users, navigate to Settings>Regional Settings. Set the time zone option to a local time zone. This will update the AppStream desktop to display the local time.




CloudLabs: AppStream maintains the files for an account while it remains active on the CloudLabs system. As long as an account is registered in a course that uses CloudLabs: AppStream, the files will remain for the duration of that course.

Note: Files that are located in the Temporary Files or Downloads folders will not be saved between session. Make sure to save the files in these folders elsewhere before ending the AppStream session.

To upload files from a personal computer to the AppStream desktop:

To download files from the AppStream desktop to a personal computer:

Note: Make sure that any files that need to be downloaded or uploaded are located somewhere in the Temporary Files folder, either in the folder itself or within a subfolder of the Temporary Files folder.

Internet Speed

It is recommended to have a stable internet connection to ensure an optimal experience with CloudLabs: AppStream. If the network drops out, the AppStream desktop will have a 10 minute window to open and resume a new desktop before the session will drop and disconnect.

End Session

Once a user is done using the AppStream desktop software, click the "End Session" button located under the Profiles dropdown.

Troubleshooting Tips

The following error message may appear during peak periods. If so, please wait 10-15 minutes and try again. (Amazon automatically expands our CloudLabs environment with additional seats whenever >75% utilized, but the new capacity takes 10-15 minutes to come online.)

Please email if this message appears frequently.

Menu Bar

These are the menu buttons that are most likely to be used:

My Files

The 'My Files' button opens a menu to upload/download files to and from the AppStream desktop through the 'Temporary Files' folders.


The 'Clipboard' button opens a dropdown menu with several options to text to and from the AppStream desktop:


The 'Settings' button opens a dropdown menu with several setting options:

Enter Fullscreen Mode

The 'Enter Fullscreen Mode' button enlarges the AppStream desktop to the full-weight and full-height of the display.

Toggle Multiple Monitors

The 'Toggle Multiple Monitors' button opens an second browser of the AppStream desktop to use on a separate monitor to expand the AppStream desktop workspace.

Open Fn Shortcuts

The 'Fn Shortcuts' button opens a menu with key combinations and shortcuts on the AppStream desktop. This is useful when a user does not have access to a keyboard when using the AppStream desktop.


The 'Profiles' Button opens a dropdown menu with the option to 'Send Feedback' or to 'End Session'


For more support with AppStream, visit the AppStream Web Browser FAQ.


If you still have questions or need additional assistance, please email or visit