Release 8.12.0 introduced the following new features to the campus instance of ServiceNow at UC San Diego and was implemented on 2021-01-20.

Global Search

• Global chat entries has been added to the global search interface.

Request Catalog

• A new service request form has been added for Personal Share to OneDrive Migration.

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Release 8.12.3 introduced the following new features to the campus instance of ServiceNow at UC San Diego and was implemented on 2021-02-01.

Request Catalog

• We recently launched the OnBase request form. However, the additional comments question on the form wasn't being stored on the ticket. This hotfix addresses this bug.
• Users were previously allowed to manage groups they were a part of, regardless if they were a manager or group lead. We have restricted the form to only show groups that the user manages or is a group lead.