Release 8.13.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on January 27, 2021.

Platform

• We have slightly updated how the email selects the appropriate header and signature based on the case record organization.

Request Catalog

• The OnBase Request form has been added to the IT Services Request Catalog.
• The Oracle Migration request form has been added to the Business & Finance portal.
• We have fixed an issue where records created from the Resource Transfer Request Defect catalog item was not properly setting an organization.
• Certain catalog forms that contained manually entered supervisor information will no longer erase this supervisor information when the agent opens the RITM or the TASK.
• The Work Health Management form has been updated to allow for users to submit on behalf of other users.