Overview

The following articles outline some common questions people have when resetting their passwords. 

Critical Concepts

Resetting your AD Password

Find instructions on how to change your password on Reset your Active Directory (AD) Password

What does AD Bound Machine mean? 

Many university issued computers are linked to your Active Directory account, the work account that you use to log into your email, work tools/applications, Teams, and even the UCSD network. If you own a university issued device that is AD Bound (which is not always the case), then you have few special steps to make sure it stay synced to your new password, even if you are working from home. For more directions on how to do this, please check out How to Reset your AD Password on Blink.

UCSD Health Users 

UCSD Health Information Services has instructions for all users affiliated with UCSD Health. Please refer to their instructions and documentation on the article: Changing Your AD Password

Known Errors & Solutions

I can't access the email that the Password Tool is sending the link to. 

Solution: Follow the instructions on Change your Personal Email for Password Resets to change the email the link is sent to. 

I am trying to reset my password on password.ucsd.edu but it keeps looping to sign in via SSO

Solution: The password tool is set to time out after 15 minutes. Make sure you are not taking more than 15 minutes to set and input your new password. If you are still having trouble, contact the ITS Service Desk at servicedesk@ucsd.edu or at 858-246-4357.

I accidentally changed my password via password.ucsd.edu even though I have an AD Bound Device. Now my work computer only takes my old password 

Solution: Try re-syncing your device by following the steps provided in: How to Reset your AD Password

When I try to reset my password via my work Mac, I get an error message that says: “The server is not available. Change your password when the server becomes available.”

Solution: Your machine will need to be re-bound to AD. Please contact your department IT to help with your issue. If you do not know your department IT, contact the ITS Service Desk and provide a screenshot of your error if possible. 

I tried to re-sync my password using the steps in Blink, but I got an error that said “The security database on the server does not have a computer account for this workstation trust relationship.” 

Solution: You will need to contact your department IT to have your machine re-bound to AD. If you do not know your department IT, contact the ITS Service Desk and provide a screenshot of your error if possible.