Release 10.23.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on February 9, 2022.

Platform

• Added Talkdesk phone logs to the global search. Search by: Incoming / outgoing, start time, end time, duration, associated task record, agent, contact, and Talkdesk interaction ID

Service Portal

• Made cosmetic changes to the 'Submit a Ticket' form on the Advancement portal
• Updated instructions on the Non-Salary Cost Transfer Request form