Release 11.5.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on June 22, 2022.

Approvals

• Fixed a bug that prevented email reminders for open approvals from sending.

Asset Management

• 'Model' and 'Category' fields are now required on the asset form.
• Removed and reimported assets and CIs created before 4/29/2022.
• Asset records will now correctly load in vice-chancellor information when edited from list view or through background scripts.

Knowledge

• Knowledge articles in the portal will now display the author, not the revisor.

Request Catalog

• Selecting a service offering on the Student Portal "Submit a Ticket to Student Support" form will now display a short summary of the offering.
• The subject field will now automatically fill when directed to the "Submit a Ticket to Student Support" form from certain URLs
• Modified the BOTS Computer Request workflow so that tasks are properly serviced by the correct field support assignment group.
• Added the "Cal B Grant" form to the Student Portal.

Service Portal

• Modified the layout of the service offering page for clarity.