Release 11.7.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on July 6th, 2022.

Case Management

• Added the actions "Mark as Spam" and "Mark as Duplicate" to the context ("hamburger") menu in the top left while viewing a case.

Platform

• Fixed a bug where empty billing records were being created for users.

Request Catalog

• Added a new assignment group routing path on the Advancement Record Producer.
• Updated the Payment Request form on the Finance Portal. Many questions have been changed.
• Updated the assignment group routing on the Oracle PPM Sponsored Request form.
• Fixed a bug on the EAH Report Access form where tasks would not be created for agents.