IT Services - Viewing Survey Results - Information Technology

Overview

UC San Diego's ServiceNow instance sends out a customer satisfaction survey once each ticket in the system is closed.

Viewing Survey Results

To help you view your teams' survey results, we've created a Dashboard that houses various reports on survey results. It is available by going to your Dashboard Overview page (the four hollow squares in the top left) and searching for 'Survey Results' in the Shared with Me tab.

Go into your Dashboard Overview, search for 'Survey Results' in the "Shared With Me" section, and click on the box that appears labeled 'UCSD - Survey Results...'

It will walk you through survey responses for assignment groups you select or the results from your larger organization (such as IT Services or Research). If you wish to know more about the contents of a column, you can click through to get a detailed report of the survey results included.

Once on the survey results page, drop downs for assignment groups, organizations, and specific agents will be available to help you isolate which survey you would like to view