Application Navigator: Work


The 'All' menu at the top of the Agent View contains many useful groupings (or Modules). We expect most agents to mostly use the top 3 Modules (Work, Self Service, and Cases), Dashboards, and Workspaces. This will go over the first option, Work.

The Menu

When clicking 'All' the first option is 'Work'. Work is a group of navigation shortcuts that the ServiceNow team has curated to help Agents maneuver around the platform.

Screenshot: the all / work menu in agent view

If you still have questions or need additional assistance, please use the 'Contact ServiceNow Team' form.