Release 12.12.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on March 8, 2023.
Request Catalog
- Updated language on email notifications for Campus Card requests.
- Updated language on the Employee Email/AD Form.
- Updated the flow of the Confluence/Jira form to include Catalog Tasks for WorkstationLifeCycle to handle vendor/partner requests.
- Marked true to 'agent closable' on the Kuali Research form.
Asset Management
- Added new iPad, iPad Mini, iPad Air, iPad Pro 11", and iPad Pro 12.9" product lines to the order form.
- Added new variables for iPad folios and Pencils.
- Shifted some models around and renamed model selection so that iPads have their own section.
- Reconfigured the AppleCare reminder work note to trigger for Tablets and Laptops (Apple) hardware types only.
- Added new work note summarizing Bookstore SKU number and model name.
- Updated workflow to fill in the "Requested for" field for Asset Tasks generated by the JAMF notification when Apple products are added to the asset DB.
- Linked these new variables to existing automation: sourcing task description, PO line items, etc.