Release 12.18.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on April 19, 2023.
Request Catalog
- Added date to Oracle & Concur Other Form short description.
- Created a new Example Order Guide with less visual clutter and deactivated the old one.
Cases
- Added ability to update subcategory for closed cases.
Asset Management
- Hid the entire "Select accessories" section until something is selected under "Select computer equipment".
- Added Procurement Reviewer role for asset management items.