Release 12.19.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on April 27th, 2023.

Case Management

• The watch list on closed cases is now editable by agents.
• Service Offerings now display a related list with any associated categories.

Change Management

• Customized approval notifications for Emergency, Normal, Expedited changes, and Normal Resource requests. Notifications will be conditionally generated based on type:
  • Emergency change request
  • Normal change
    • Low risk, low impact
    • After-the-fact approvals
    • Change advisory board review
    • Change management review
    • Implementation < 48 hours from submission
  • Normal resource requests

Email

• Disabled notifications from the old Work Location Status tool, as this has moved to another system.

Reports & Filters

• When selecting a relative time filter on a field such as "Created on, Closed at, or Updated On", you will now see the following options: Last 6 Months, Last Fiscal Year, Current Fiscal Year.

Request Catalog

• Fixed a bug on the Order Computer form that prevented the submission for split funded sources.
• Replaced the Surface Pro 8 with the Surface Pro 9 on the Order Computer Equipment form.
• Clarified wording on the "Access Type" question on the UCPath Reports Access Request form