ServiceNow 12.20.0 Release Notes
Release 12.20.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on May 3, 2023.
- Added ability to import agent funding from excel spreadsheet.
- Made enhancements to the Purchase Goods form.
- Modified the flow for "Case Categories (Add)" so that any categories and subcategories created with the form automatically have 'sn_customerservice_case' assigned as the table and a catalog task is no longer made for Saul to do so