Release 12.41.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on September 27, 2023.

Email

• UCSD Branding has been applied to the Knowledge Feedback Task email notification.
• Reduced the amount of time that emails will retry to send if we receive an error message from our email server.

HR

• When changing an assignment group on an HR Case, fixed a bug where the assignment group's manager would sometimes be automatically assigned to the HR Case.
• On HR Cases, when previewing the "Opened for" or "Subject person", the popup window now contains the UCPath Employee ID and Vice-Chancellor Area.
• Assignment groups changes are now visible in the activity log of HR Cases.

Knowledge

• Knowledge article authors can now explicitly grant or restrict access to different groups of users on a per-article basis through the "Can Read" and "Cannot Read" field on the article creation page.

Request Catalog

• Minor wording edits to the Purchase Goods request form
• Updated the 2023 - 2024 Academic Year / Summer Session dates on the Undergraduate Scholarship request form
• Replaced the Dell Precision model in the Order Computer Equipment form with the latest version (5680).

Virtual Agent (Sunny)

• Added functionality to "Resolved your issue" to capture the name of the original topic that was chosen by the user.
• Created an inactive topic to serve as a showcase for parties interested in the virtual agent.
• Enabled natural language understanding (NLU) for the virtual agent
• Disabled the "Move-In Tech Support" topic and removed it from the list of promoted topics in the default content experience.
• Added new topic flow branch that improves the process of unauthenticated users submitting Cases via the fallback topic.