Release 13.4.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on December 13, 2023.

Asset Management

• Bookstore SKU information will now be transferred automatically to the parent purchase order when manually creating a PO line item.
• When assets are set to the function "Loaner", a new field called "Expected Return Date" is now available. 
• The Asset Overview now redirects to the IT Asset Management dashboard for agents.

Knowledge

• The Summary of Last Update field has been expanded to fit more text.

Request Catalog

• ITS Onboarding Workflow
  • Modified the workflow to allow a fulfillment path for student works, disabling some tasks and reassigning other to different groups
  • Short descriptions on tasks assigned to agents now contain a standard format and important information, such as the employee type
• Updated language on DES Submit a Ticket form
• Update automatic watchers added to OnBase form submissions
• Various updates to ITS Purchasing Request form
• Users can now pull POETAF information from a specific project and task on the Payment Request form

Virtual Agent (Sunny)

• Consolidated several topics regarding password resets into a single topic