Release 13.6.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on January 3, 2023.

HR Service Delivery

• Updated verbiage on the closure notification for HR Cases.
• Re-enabled 'Exact Match' on the Employee Center portal.
• Edited description field on HR General Inquiry cases to show line breaks in Agent View. 

Agent Experience

• Updated property to fix a bug where agent favorites were disappearing.

Request Catalog

• Updated CINFO API to allow 409 response status to be considered as success.
• Added fields to the Datahub/AWS forms.
• Updated verbiage to the Oracle PPM Award Temporary Extension Request Form.
• Replaced the Dell Ultrasharp 24" monitor with the latest model on the Order Computer Equipment form.

Knowledge Base

• Updated notifications so that both the editor and the author of knowledge articles get notified if a knowledge article is rejected.