Release 13.7.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on January 10, 2024.

Asset Management

• Different configurations of the same product line can now be recorded using the "Product Line Model" field.

Case Management

• Onboarded new SSCF groups and services
• Added some protections when creating a quick contact to prevent the creation of duplicate guest or spam contacts. Please use one of the existing guest or spam contacts already in the system instead of making a new one.

Data

• Updated UCLearning Course Codes

Email

• Updated the after hours email script to handle holiday closure without as much manual intervention.
• If a person submitting a request item is also an agent in the assignment group assigned to complete that item's tasks, an email notification will now be sent to this person. Previously, the person was considered the "event creator", and so they would not receive a notification.

Human Resources

• Transferring an HR case to a different HR Service has changed - you will now click on the "Change HR Service" button on the header menu of the case. The "Transfer case" right-click option has been removed.
• Removed the option of assigning a new number to an HR case when changing the HR service.
• Added the "subWIG Lead Support" HR service

Request Catalog

• Updated Payment Request workflow to send empty funding source if user selected 0000000 for funding source.
• Made minor changes to the workflow for the "Students Affairs Technology Lending Program" form
• The "Row Level Access Request" form now calls the UC Learning API to increase automation on the form
• Made minor changes to the "Procurement" form
• Added an additional task to the "Oracle Elevated Roles" form
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Service Portal

• In the Service Portfolio, non-agents will no longer see service offerings that are internal to agents only.
• The "My Requests" page on the employee center should load much more quickly