Release 13.11.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on February, 7, 2024.

Platform

• Rolled back modifications to cmdb_hardware_product_model for "Product Line Model?" and "Product Line" variables.
• Added a scheduled job to import Atlassian Account IDs into User Table for Atlassian APIs
• Added Response Templates to UCSD Agent Workspace
• HR Agents that are set as the "Opened for" or "Subject person" on an HR case will now be displayed with a blue background.
• Users flagged as VIP will be displayed with red text in the "Opened for" or "Subject person" fields.
• Consolidated flows that handle users being added to external customer group.
• Fixes a bug where the the Mark as Spam/Duplicate UI action would not show in list view on the task table
• Deprecated an older encryption method for legacy password fields.
• Added notification triggers to notify an agent there is an update on a case they're assigned to. This is visible in agent view under the bell icon in the top left.

Request Catalog/Portal

• Updated verbiage on the ID Card Request form approval email
• Added underlines to links in KB articles. 
• Reassigned various admin tasks to ITS-StudentStaffAdmin for student onboarding requests.
• Created a new task for Field Support to provision Adobe Acrobat licenses for new career staff.
• Moved "Position number" into a task later in the workflow for non-student onboardings (student onboardings will continue to ask for this on form submission)
• Added text allowing/encouraging "Closed skipped" functionality for the computer hardware requirements task.
• Modified the workflow for the Jira & Confluence access request form to add requesters to a licensing group when Jira is selected, alongside the current permission groups.
• Added Storage Room field to the audit history list for assets. 
• Updates to Procurement Card Request form, puts case in awaiting customer action immediately when sent out, and sets a follow-up by date
• Mapped watchers from form to case on the Field Support Intake Form.
• Disabled the ability to submit comments on closed RITMs on the portal