Frequently Asked Questions: Downloading Kaltura Media


This FAQ addresses common questions about downloading media from your Kaltura media repository ("My Media"). Use the links below to jump to a question/answer, if desired:

General Questions

I have a dual-stream video, but when I follow the instructions on how to download a video, I'm only able to download one of the video streams. How do I download the other video stream? 

You can only download the so-called "child" entry within MediaSpace.

When you create a dual-stream video, Kaltura treats one video stream as the "parent" and the other as the "child." In your "My Media," you'll see the parent entry and be able to download it, but you won't be able to download the child.

MediaSpace is the standalone site that Kaltura provides that allows users to utilize videos outside the context of the Canvas integration. To download both of your video streams from a dual-stream Kaltura, follow these instructions:

  1. A screenshot of the Kaltura edit page, with the "Media Entry ID" circled.Log into MediaSpace.
    1. Go to
    2. Click the Profile icon at the top right of the page and select My Media.
    3. Enter your active directory credentials if needed. 
  2. Find the dual-stream video in question and click the pencil icon on its row.
  3. Next to the video (within the gray box) copy the "Media Entry ID." 
  4. Click the profile icon at the top of the screen and select My Media
  5. In the search field at the top of the screen, paste in the Media Entry ID you copied and press Enter to search.
  6. You should get 2 results (for a dual-stream video, anyway): one for the primary stream and one for the secondary stream.

You can download the secondary stream the same way you'd download a primary stream. See our KBA on downloading your Kaltura media if needed.

Can I download someone else's Kaltura media?

Only if they allow you to.

If you want to download a piece of media that you don't own, you have two options:

  1. The owner can add you as a co-editor, allowing you to download the video the same way you would if you owned it.
  2. The owner can make the video downloadable to viewers in channels or Media Galleries. (So you'd need to be able to view the video in one of those.)

Related documentation:

Can I make a video downloadable that I've embedded in one of my Canvas modules?

Yes. You need to choose a player that allows users to download when embedding the video.

When you're choosing a video to embed on a page in Canvas, you have the option to configure that embed. One of the things you can configure is what kind of player you want to use. Check out our documentation on embedding videos in Canvas to learn more.

I want to download a bunch of videos. What's the easiest way to do that?

Email us at

It's relatively easy to download your own videos. But if you want to download a bunch of them, it can get really tedious since you have to do it one by one, each download requiring several clicks back and forth between web pages. 

On the back end, though, we can generate an email full of download links. You'll still have to download each video one-by-one (the system doesn't put them into a .zip file or anything), but it should go a lot faster. 

If you do want us to help with a bulk download, just tell us as much information as possible about the entries you're looking for (e.g. all the videos in class X, videos created between a certain date range, etc.).

If you still have questions or need additional assistance, feel free to contact us at