Release 14.7.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on August 28, 2024.

CSM

• UX improvement to require comments when user fills out the "follow-up by" field on CSM Cases.

Service Catalog

• Made enhancements to the ITS Onboarding Form.
• Made enhancements to the ITS PO Contractor Hiring Form.
• Updated E-Market Request form and flow. 
• Remove deprecated departments from UC Path Access Request Form.
• Fixed timekeeper access request's portal form field. 
• Added Integration to Microsoft Entra ID.
• Student Equity Increase form going live.

Service Offering

• Updates to the HDH (RRSS) Offerings and the HDH Access Order Guide.