Release 14.8.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on September 4, 2024.

Request Catalog

• Created a new form that allows users to request Duo hardware tokens. This form includes an integration with Duo Admin to assign tokens via API, and token count is managed as a consumable asset in ServiceNow.
• Fixed some bugs and made some updates to the RRSS access control guide for HDH. 
• Added example text on the Specialized Instructional Computing Course Request form.
• Added new UC Learning course to the Oracle System Role request form.
• Made minor adjustments to the Confluence: Add User to Space form. 
• Made a temporary fix for a bug where attachments aren't added when drafts are submitted.
• Fixed a bug with the Service Offering Form, where offerings weren't created when the Parent Service was in Pipeline status. 

Agent View

• Removed the ability for anyone but admins to delete approvals
• An employee's primary mail code has now been added to the user table, and is available for use in forms requiring location / delivery, and by agents.
• Set certain security groups to inactive as they weren't used. 
• Enforced group visibility of response templates on CSM and HR Cases.