Release 14.13.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on October 9, 2024.

SecureConnect

• Configured connection from ServiceNow to Cisco pxGrid for SecureConnect project.

Emails

• Deactivated the auto response notification coming from ServiceNow when sending email to abuse@ucsd.edu. Users will still receive a response directly from Proofpoint.

Request Catalog

• Made minor updates to the Transact Operator Request form and TritonPay approvals.
• Updated Employee Activity Hub Row Level and Report Developer forms' department field instructions link. 
• Added Cancel RITM button for ITS-CloudInfrastructure admins for Administrative Cloud Services Request items.
• Fixed a bug in the workflow of the Service Offering form, where Modifying Service Offerings wasn't working. 

Knowledge Base

• Improved alerts during the days prior to a KB articles expiry.