Overview

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This article covers how to create a score chart in the Platform Analytics Experience for agents in ServiceNow. 

Critical Concepts

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• You can create your own score chart visualizations in the Analytics Center with any allowed data table from ServiceNow.
• This article will cover creating a bar chart from the Task table with conditions for my groups and requires fulfiller action.
  
  

Steps to Take

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Create a Visualization

1. In Agent View, via the All menu, type in 'Platform Analytics', and select "Analytics Center".
2. On the main Analytics Center page, scroll down and click on "Create new visualization"
   

Select and Filter Data Source

1. Click on "Add data source"
2. Find and select the Table that you want. For this article, we will proceed with the Task table.
   
3. Click on "+ Add custom conditions" to add filters.
4. To filter for my groups, add a condition for "Assignment group", operator "is (dynamic)", and value "One of My Groups". This will filter for all groups that you are a part of. To filter for tasks that require fulfiller action, add an "and" condition for field "Requires Fulfiller Action", operator "is", and value "true".
   
5. Create the visualization by clicking "Add this source" in the bottom right.

Configure Visualization

1. By default, visualizations are created with type "Single score", which is what we want for this article.
   
2. In the Configuration sidebar, you add also add a chart title by going to "Header and border" > "Chart title", or change text color by going to "Colors" > "Set color type". You can also set conditional colors from this option.
3. In the end, click Save, and your score chart will look something like this:
   
4. From here you can bookmark this graph or add it to a dashboard.