Overview

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Individual assignment groups (such as ITS-SNOW) each fall under an organization (such as IT Services), which is the top-level grouping of teams within the system. Organizations do not necessarily reflect the unit structure of the University and are more centered around the type of support provided and the audience they are intended to support. Organizations have their own email header and signature for the otherwise standardized email notifications sent by the system.

Each customer portal (IT, Student support, Business and Finance, etc) corresponds with an organization (or multiple organizations) within ServiceNow. 

Current organizations

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• Academic Affairs includes services such as Financial Aid Scholarships and uAchieve.
• Budget & Finance includes numerous groups including Accounting, Capital Projects, Procurement, and Shipping.
• Business Office is an internal group that processes new hire requests for the Campus Business Office.
• Human Resources includes Benefits and UC Learning.
• Information Technology includes all services that are part of ITS including Accounts + Directory, Classroom Technology, Housing + Dining Technology, and Networking.
• Payroll, Academic Personnel, & HR includes the Human Resources and UC Path.
• Research includes Ancillary Subawards, Kuali, and Sponsored Research
• Resource Management includes Transportation and Parking Services.
• Student Support includes services such as Campus Card, Financial Aid Scholarships, and Student Refund support.
• UC Path includes the UC Path transition team.

 

Behind the scenes, we have 10+ organizations but not all have presence in the Self Service Portal and some are consolidated within a single option in the portal.