Release 14.15.2 introduced the following hotfix to the campus instance of ServiceNow at UC San Diego and was implemented on October 29, 2024.
- Updated verbiage on the Flu Vaccination Attestation or Declination form for 2024-2025.
Release 14.15.1 introduced the following hotfix to the campus instance of ServiceNow at UC San Diego and was implemented on October 25, 2024.
- Added temporary UCLearning verification error message on Oracle Access Forms.
Release 14.15.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on October 23, 2024.
Case Management
- Updated the "Create Duplicate Case" button behavior when an agent uses it. Action no longer immediately creates the case, but creates a case template which they can modify before saving.
Request Catalog
- Updated questions for the LTI Request Intake Form.
- Adjusted language on the TSS form.
- Updated rules to allow customers to view position number field for Student Employee Equity Increase Form.
- Updated description to Order Computer Equipment form
- Locked down Order Computer Equipment RITMs so that only members of Workstation Lifecycle and Field Support leads can modify them after submission.
- Fixed validation on appointment percentage fields.
- Made adjustments to the New Account form workflow.
CMDB
- Added helptext to help differentiate these fields in the CMDB:
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- Support Group
- Group responsible for technical support.
- Supported By
- Individual responsible for technical support.
- Managed By Group
- Group responsible for managing the lifecycle.
- Managed By
- Individual responsible for managing the lifecycle.