Release 14.15.2 introduced the following hotfix to the campus instance of ServiceNow at UC San Diego and was implemented on October 29, 2024.

• Updated verbiage on the Flu Vaccination Attestation or Declination form for 2024-2025.

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Release 14.15.1 introduced the following hotfix to the campus instance of ServiceNow at UC San Diego and was implemented on October 25, 2024.

• Added temporary UCLearning verification error message on Oracle Access Forms.

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Release 14.15.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on October 23, 2024.

Case Management

• Updated the "Create Duplicate Case" button behavior when an agent uses it. Action no longer immediately creates the case, but creates a case template which they can modify before saving.

Request Catalog

• Updated questions for the LTI Request Intake Form.
• Adjusted language on the TSS form.
• Updated rules to allow customers to view position number field for Student Employee Equity Increase Form.
• Updated description to Order Computer Equipment form
• Locked down Order Computer Equipment RITMs so that only members of Workstation Lifecycle and Field Support leads can modify them after submission.
• Fixed validation on appointment percentage fields.
• Made adjustments to the New Account form workflow.

CMDB

• Added helptext to help differentiate these fields in the CMDB:
• • Support Group
    • Group responsible for technical support.
  • Supported By
    • Individual responsible for technical support.
  • Managed By Group
    • Group responsible for managing the lifecycle.
  • Managed By
    • Individual responsible for managing the lifecycle.