Terms Used in ServiceNow Reports


Overview


This article will explain many of the different terms found in Agent Reports in ServiceNow.

Defined Terms


The ITS ServiceNow platform team strives to be consistent about using standardized language on our reports. You will see these terms on the titles of reports or in the (i) information box on reports.

Active

Case

Closed

HR Case

HR Task / HR Ticket / HR Work

My Tasks / Tickets / Work

My Groups Tasks / Tickets / Works

Open

SLA

Task / Tickets / Work

If you still have questions or need additional assistance, please use the 'Contact ServiceNow Team' form.