Release 14.16.0 introduced the following 𝓼𝓹𝓸𝓸𝓴𝔂 new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on October 30, 2024. So close.
Data
- Restored read access for agents to CMDB records.
Human Resources
- Fixed a bug preventing HR Agents from seeing information on the HR Case Metric Table
- Added banner and task for employees with information regarding Open Enrollment for 2025 in the Employee Center.
Platform
- Updated Platform Analytics version from 4.0.4 to 4.2.7. Goodbye old version number, you won't be found again.
Request Catalog
- Added a list of AD groups to omit while onboarding PO Contractors, in the PO Contractor Hiring form.
- Placeholder text in input fields is now more noticeably different to regular textย
- Enhanced the "Cancel RITM" button functionality by allowing it to cancel RITMs without needing to provide additional information
- Made language and workflow changes to the Submit a Business Office Request form.
Service Portal
- Fixed an issue where descriptions were empty on cases in the Service Portal.