Release 14.47.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on July 2, 2025.

Request Catalog

• Adding Kaltura Extension Transfer Form.
• RJ Garcia is no longer an option under Marketing Managers on Submit a Ticket to Extended Studies form.
•  Updated UC Learning Course requirement for EAH Row Level Access Request form.
• Adjusted workflow for Oracle Elevated Roles form for certain System Administrator roles to go to ITS-FIS-Security for Approvals. 
• Release of the Classroom Reservation Request form.
• Made minor updates to the Campus ID Card Request form. 
• Replaced the standard Dell dock on the order form (UD22) with the new replacement, the Dell Pro Thunderbolt 4 Smart Dock (SD25TB4).
• Fixed workflow issues in the COA Location Form.
• Campus Access Request order guide goes live

HR

• Added new General HR Service SOMTS.

Platform

• Created new API logging functionality via the new "UCSD InTune Import Data Source" import set table
• Enhanced matching mechanism to ServiceNow contacts for inTune Enroller field
• Added "deviceCategoryDisplayName" to list of fields pulled in via integration
• Disabled CI verification for Communication Devices CI class, preventing unnecessary Asset record generation for Communication Devices discovered by InTune and other CMDB data sources.
• Deleted the unneeded asset records from the asset database.
• Expired articles will not longer be visible in a knowledge base category in the portal. This will prevent people from being able to click on the link and get a "This article has expired" error message.
• Added logic to prevent the automated case notification from running in sub-production instances.
• Created integration to send Clinton Harford SMS text if a case is created by someone in the Police Department.