Release 15.3.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on September 10, 2025.

Platform

• Emails will now display next to names when searching for a user at the Walkup Support Queue at The Hive. 
• Added bargaining unit to the HR Profile preview.

Request Catalog/Service Portal

• Added the Dell Pro 13 Plus 2-in-1 laptop to the Order Computer Equipment form as a Laptop(Windows) offering.
• Updates to the Classroom Reservation form.
• Edited UCPath Access Management Form so that the dropdown filtered for active users with an Employee ID and had an Employee ID column, made Employee ID question mandatory.
• Made updates to the Purchase Goods and Services form.
• Replaced the Dell WD19DCS dock with the SD25TB5 dock.
• Fixed bug causing the onboarding workflow to pull incorrect AD groups in the Workstation Lifecycle task.
• Made minor updates to the Timekeeper Access form. 
• Added new group options to the Onbase Request Form.
• Added ability to open records from RITM variables.