Release 15.9.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on October 22, 2025.

HR Service Delivery

• Updated the notifications of HR Case so that there are no duplicate emails on HR Case closure.
• Released campaign for 2026 Open Enrollment on ESC portal. The campaign will begin on 10/27.
• Updated First Reply fields for older HR Cases.

Request Catalog

• Made updates to the Onboarding Form:
  • Decoupled position funding process from onboarding
  • Integrated Onboarding with new Position Funding Review form by way of a RITM reference
  • Consolidated various HR tasks
  • Consolidated various Admin tasks
  • Various adjustments to the primary workflow
  • Removed the automated email containing Duo and password reset instructions
• Launched a new Position Funding Review form, decoupling this from the Onboarding process.
• Made minor wording adjustments to the Order Computer Equipment form. 
• Updated Purchase Goods form to stop clearing request type when using a 'draft.'

CMDB

• Updated the SG-SCCM integration to pull a true/false flag signifying if the device has EDR software (Trellix) installed.
• Create a new ACL role for the ITS-CMDB-Updates group.

Case Management

• Created a new user for ecemsadvising@ucsd.edu.
• Fixed bug with dark mode in ServiceNow hiding email text from Outlook dark mode.