Release 16.2.1 introduced the following hotfix on 8 January 2026.

Data

• Fixed an issue where working title was not being updated during the nightly user data loads.

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Happy New Year! Release 16.2.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on 7 January 2026.

Approvals

• Removed an erroneous info message when rejecting an approval.

Request Catalog

• Opened Laptop Lending Program form for Winter 2026 quarter. 

Service Portal

• A refreshed profile page is now in use in the Employee Center. While some information is set by the daily user data imports and cannot be changed, such as email, phone, manager, etc., you can augment this information by setting a profile picture, header image, adding a biography or other information to your profile page. This information is visible to all logged in users, so don't add anything sensitive!